# Apartments.com Rental Manager — Free landlord tools bundled with an Apartments.com listing; applicants and card-paying renters carry the costs.

> Source: Landlord Bench — https://landlordbench.com/apartments-com-rental-manager (structured, researched, re-verified)

Apartments.com Rental Manager is the free landlord side of the Apartments.com rental marketplace, bundling listings, online applications and TransUnion screening, state lease templates with e-signature, rent collection, maintenance requests and expense tracking. CoStar Group runs it for owners of a few rentals.

**Best for:** Self-managing landlords with a handful of rentals who already advertise on Apartments.com

| Fact | Value |
| --- | --- |
| Website | https://www.apartments.com/rental-manager |
| Category | Landlord software, Landlords who self-manage, Free landlord software, Small property managers |
| Open source | No |
| Price | Free |
| Price checked | 28 October 2026 |

**What we checked**

- Pages last read: 28 October 2026
- Price on its site: Free plan (From its pricing page)

## Apartments.com Rental Manager price and terms

**Terms**

- Free plan: Yes — The landlord pays nothing for listings, applications, screening, leases, rent collection, maintenance and expense tracking, with no unit cap. Costs fall on others: an applicant pays $29.00 plus tax to apply, and a renter paying rent by card or Google Pay pays 2.75% (a bank transfer from a checking account is free). The optional Premium advertising package is paid and its price is not published.
- Sign up without sales: Yes

Read on https://propertyhelp.apartments.com/article/755-are-there-any-fees-with-collecting-or-paying-rent-on-apartments, 28 October 2026.

## What we checked on Apartments.com Rental Manager

### What it costs for 25 units

**What the price is based on** · Yes — There is no landlord subscription at all: the tools and rent collection are free whatever the number of units, and the money comes from applicants and card-paying renters instead.

> There are no fees for collecting rent for property managers and owners. Additionally, it is entirely free to use Rental Tools and our associated Payments feature.
> — https://propertyhelp.apartments.com/article/755-are-there-any-fees-with-collecting-or-paying-rent-on-apartments · Help Center article 'Are there any fees with collecting or paying rent on Apartments.com?', first paragraph, checked 28 October 2026

**Rent payment fees** · Yes — A renter paying from a checking account by bank transfer pays nothing, and the landlord pays nothing either; paying by card or Google Pay costs the renter 2.75% of the rent.

> Renters can pay for free with their checking account (ACH transfer) when paying rent. Alternatively, renters can pay with a credit card, debit card, or Google Pay for a 2.75% fee.
> — https://propertyhelp.apartments.com/article/755-are-there-any-fees-with-collecting-or-paying-rent-on-apartments · Help Center article 'Are there any fees with collecting or paying rent on Apartments.com?', second paragraph, checked 28 October 2026

**Minimum units or minimum fee** · No — No unit minimum and no monthly minimum charge is stated anywhere: the vendor says the tools are free and addresses owners of a single rental home as well as larger portfolios.

> Whether you manage one rental home or several, our streamlined, simplified process makes managing your rental property that much easier.
> — https://www.apartments.com/rental-manager/online-rent-collection · Payments page, intro paragraphs above 'Enter your email to get started!', checked 28 October 2026

**Unit caps** · Partly — The free management tools are not capped, but the advertising packages the landlord tools sit on are sold for properties of one to four units; a property of five or more has to be set up by the sales team instead.

> Packages available for properties with 1 to 4 units: ... Does your property have 5 units or more? Contact the Apartments.com team at (877) 531-3821 or advertise@apartments.com and we will help you get set up.
> — https://www.apartments.com/rental-manager/list-property-for-rent · Listing page, advertising packages block and the note beneath it, checked 28 October 2026

**Promotion and regular price** · No — none: the landlord price is a standing free offer rather than an introductory rate, and no annual figure is shown per month because nothing is billed to the landlord.

> There are no fees for collecting rent for property managers and owners. Additionally, it is entirely free to use Rental Tools and our associated Payments feature.
> — https://propertyhelp.apartments.com/article/755-are-there-any-fees-with-collecting-or-paying-rent-on-apartments · Help Center article 'Are there any fees with collecting or paying rent on Apartments.com?', first paragraph, checked 28 October 2026

**Setup or onboarding fee** · No — No setup, implementation or import charge appears: the vendor states sign-up for rent collection costs the landlord nothing and calls out the absence of hidden fees.

> Sign up for rent payment collection at no cost to you.
> — https://www.apartments.com/rental-manager/online-rent-collection · Payments page, 'Absolutely No Hidden Fees' section, checked 28 October 2026

### Finding a tenant

**Listing your vacancy** · Yes — A published listing is pushed across the vendor's own network of six rental sites and also onto Homes.com, but the vendor names no third-party portals outside the CoStar family.

> When you publish a listing on Apartments.com, your rental now also appears on our partner site Homes.com in addition to our existing network.
> — https://www.apartments.com/rental-manager · Home page, 'Showcase your property to millions of renters' section, checked 28 October 2026

**Online applications** · Yes — Renters apply straight from the listing through an Apply button, and the applicant rather than the landlord pays for the application and its reports.

> Applicants pay $29.00 + tax for their application and screening reports, and they'll be able to share their application and screening reports for 30 days with up to 10 participating landlords.
> — https://propertyhelp.apartments.com/article/13-applicant-cost · Help Center article 'How much do the applications and reports cost?', second answer, checked 28 October 2026

**Tenant screening** · Yes — Each application carries TransUnion credit, criminal and eviction reports plus a ResidentScore, free to the landlord because the applicant pays for them.

> Each application includes a TransUnion ™ credit, criminal, and eviction reports.
> — https://propertyhelp.apartments.com/article/196-online-rental-tools · Help Center article 'Introducing Apartments.com Rental Tools', 'Screen Applicants' section, checked 28 October 2026

**Income verification** · Yes — The application returns an income-to-rent ratio and employment status at no cost to the landlord, and extra documents can be requested; the vendor does not describe a payroll or bank-data check behind it.

> You'll quickly get all the information you need to choose the right renter, including income-to-rent ratio, employment status, household info, and rental history.
> — https://propertyhelp.apartments.com/article/571-what-do-applications-and-screening-reports-look-like-on-apartments-com · Help Center article 'What do applications and screening reports look like on Apartments.com?', second paragraph, checked 28 October 2026

### Leases and rent

**Leases signed online** · Yes — The lease wizard builds a customised agreement for the address and the tenant is then invited to sign it electronically, at no charge to the landlord.

> After generating your lease agreement, invite your tenant to sign online!
> — https://www.apartments.com/rental-manager/online-leases · Leases page, 'Sign the Lease Agreement Online' section, checked 28 October 2026

**State-specific leases** · Yes — Templates are offered for all fifty states and the vendor says law firms were involved in building them, while warning it is not a law firm and advising a lawyer review.

> We worked extensively with law firms nationwide to help you build a fully customized, legal lease.
> — https://propertyhelp.apartments.com/article/143-will-the-lease-comply-with-my-state-and-local-laws · Help Center article 'Will the lease comply with my state and local jurisdiction laws?', first paragraph, checked 28 October 2026

**Rent collected online** · Yes — Rent paid from a checking account by bank transfer reaches the landlord in about three to five business days and card payments in two to three, with Express Pay promising faster payouts.

> If your renter pays with their checking account, Apartments.com processes these payments in about 3-5 business days.
> — https://propertyhelp.apartments.com/article/278-how-long-do-rent-payments-take-to-process · Help Center article 'How long do rent payments take to process?', bank-to-bank payment time section, checked 28 October 2026

**Autopay and reminders** · Yes — Renters set up automatic monthly rent on a day they choose, and the platform emails them a reminder five days before rent is due as well as on the due date.

> Set up auto-pay for their monthly rent (or their portion of the rent, if they have roommates) Pick the day of the month they'd like to send their rent auto-pay each month
> — https://propertyhelp.apartments.com/article/276-how-does-my-renter-get-set-up-to-pay · Help Center article 'How does my renter get set up to pay?', 'Your renter schedules a payment' list, checked 28 October 2026

**Late fees** · Yes — A flat late fee is billed automatically after the grace period the landlord picks, with reminder emails; only a daily accruing fee is missing and must be added by hand as a bill.

> Once the grace period you selected from the Add a Fee dropdown is over, a late fee bill will be applied automatically.
> — https://propertyhelp.apartments.com/article/281-how-do-i-set-up-automatic-late-fees · Help Center article 'How do I set up automatic late fees?', paragraph after the setup steps, checked 28 October 2026

**Partial payments** · No — Partial payments cannot be switched off, which the vendor acknowledges as a problem during eviction; its own workaround is to stop collecting through the platform entirely.

> Apartments.com doesn't currently offer the ability to prevent or turn off partial payments.
> — https://propertyhelp.apartments.com/article/294-can-i-block-my-renters-from-sending-partial-payments · Help Center article 'Can I block my renters from sending partial payments?', first paragraph, checked 28 October 2026

**Security deposits** · Partly — Deposits can be collected and tracked alongside rent, but there is no way to send money back, so returning a deposit at move-out has to be arranged outside the platform.

> Currently, we don't offer a way to send money back to renters on Apartments.com, so you would need to arrange a refund directly with them.
> — https://propertyhelp.apartments.com/article/822-can-i-send-a-refund-or-return-the-security-deposit-back-to-my-renter-on-apartments-com · Help Center article 'Can I send a refund or return the security deposit back to my renter?', answer, checked 28 October 2026

**Rent paid in cash** · No — The accepted payment methods are listed in full and cash at a retail counter is not among them: a renter needs a US checking account, a card or Google Pay.

> Your renter will need to use a US-based checking account, credit card, debit card, or Google Pay to send payments through Apartments.com.
> — https://propertyhelp.apartments.com/article/276-how-does-my-renter-get-set-up-to-pay · Help Center article 'How does my renter get set up to pay?', 'Your renter adds a payment method' section, checked 28 October 2026

**Rent receipts** · Yes — Every payment triggers an automatic email to the renter with the payment details, on top of the running ledger the renter sees in their own account.

> As soon as we begin processing your renter's payment, we'll send them an email with the payment details.
> — https://propertyhelp.apartments.com/article/164-what-payment-emails-do-you-send-my-renter · Help Center article 'What payment emails do you send my renter?', 'Your payment is on its way' section, checked 28 October 2026

### Maintenance

**Maintenance requests** · Yes — Residents raise requests that notify the landlord by email, both sides message on the open request with photos or video attached, and either can close it when it is done.

> Once the issue has been resolved, you or your resident can close the request, and this will send one last notification email letting everyone know that it's finished.
> — https://propertyhelp.apartments.com/article/679-how-do-i-manage-maintenance-requests-on-apartments-com · Help Center article 'How do I manage Maintenance requests on Apartments.com?', 'Requests opened by a resident' section, checked 28 October 2026

### The books

**Income and expenses by property** · Yes — Income and expenses are tracked per property and per tax category, and the whole set can be downloaded as a spreadsheet file and a PDF report to hand to an accountant.

> Our rental property expense tracking platform helps you summarize all your rental expenses by property and tax category and then easily export them to CSV or PDF formats.
> — https://www.apartments.com/rental-manager/expense-tracking · Expenses page, 'Simplify Tax Season' section, checked 28 October 2026

**Schedule E report** · Yes — Expense categories follow the IRS Schedule E form, so the downloaded report lines up with the schedule a landlord files for rental income.

> You can track and categorize expenses based on the IRS' Schedule E (Form 1040) .
> — https://propertyhelp.apartments.com/article/678-how-do-i-track-my-rental-expenses-on-apartments-com · Help Center article 'How do I track my rental expenses on Apartments.com?', opening lines, checked 28 October 2026

**Bank accounts from the vendor** · No — The platform only pays rent into a bank account the landlord already has and must add and verify itself; it does not open or hold accounts on the landlord's behalf.

> Before your renter can send their first payment, you need to add your bank account and invite your renter to pay.
> — https://propertyhelp.apartments.com/article/276-how-does-my-renter-get-set-up-to-pay · Help Center article 'How does my renter get set up to pay?', first paragraph, checked 28 October 2026

**1099s** · Yes — As the payment facilitator the platform files Form 1099-K for landlords who pass the federal or state thresholds; it does not prepare contractor 1099s for work you pay for.

> If your property income is over the listed reporting threshold, Apartments.com is required to file a Form 1099-K with the IRS.
> — https://propertyhelp.apartments.com/article/193-will-apartments-com-report-the-payments-i-receive-to-the-irs-do-i-get-a-1099-k · Help Center article 'Will Apartments.com report the payments I receive to the IRS?', 'State Regulations' paragraph, checked 28 October 2026

**Receipts** · Yes — A receipt photo can be uploaded straight from a phone against a property, and one receipt can be split into line items across properties or categories.

> Tip: You can upload a photo of a receipt directly from your device. Just make sure the file is less than 30MB and in JPEG, PNG, or PDF format.
> — https://propertyhelp.apartments.com/article/678-how-do-i-track-my-rental-expenses-on-apartments-com · Help Center article 'How do I track my rental expenses on Apartments.com?', step 3 tip, checked 28 October 2026

### Managing for other owners

**Team users** · No — Staff cannot be given their own logins: the vendor says extra users on a payment account are a request it has heard and cannot yet offer, so there is no per-seat cost either.

> Currently it isn't possible to add other users to your account–sorry about that!
> — https://propertyhelp.apartments.com/article/756-can-i-set-up-multiple-users-on-one-payment-account · Help Center article 'Can I set up multiple users on one payment account?', answer, checked 28 October 2026

### Your tenants

**Tenant app** · Yes — Renters get their own Apartments.com account with a ledger to pay from, maintenance requests they can open and reply to, and one-to-one messaging with the landlord.

> After their payment account has been added, your renter will see a Make Payment button on their ledger.
> — https://propertyhelp.apartments.com/article/276-how-does-my-renter-get-set-up-to-pay · Help Center article 'How does my renter get set up to pay?', 'Your renter schedules a payment' section, checked 28 October 2026

**Renters insurance** · Yes — Landlords can require renters insurance and tenants buy a policy through partner Assurant, with the platform chasing proof and warning when cover lapses.

> If your renter purchases an Assurant policy through Apartments.com, we will send reminders if a coverage gap occurs and proof of insurance is required.
> — https://www.apartments.com/rental-manager/renters-insurance · Renters Insurance page, FAQ 'How do I prevent a gap in coverage?', checked 28 October 2026

**AI features** · Yes — The AI sits in the leasing inbox only: the vendor offers auto-reply messaging and response help for renter enquiries, not listing writing or request triage.

> With auto-reply messaging and AI-powered response assistance , you can manage your leasing communications with confidence.
> — https://www.apartments.com/rental-manager/messages · Messages page, second intro paragraph, checked 28 October 2026

### Trying it, starting and getting help

**Free plan or trial** · Yes — Everything the landlord touches is free, including rent collection; what is left to tenants is the application fee and the 2.75% charge if they pay rent by card.

> Tenants can choose to pay with their checking accounts for free, or with their debit card, credit card, Apple Pay, or Google Pay for a 2.75% fee.
> — https://www.apartments.com/rental-manager/online-rent-collection · Payments page, 'Absolutely No Hidden Fees' section, checked 28 October 2026

**Sign up without a sales call** · Yes — A landlord signs up with an email and publishes in four steps with no demo call, although a property of five or more units has to go through the sales team.

> Sign up using your email Give us your listing's basic details Upload some photos Get published!
> — https://www.apartments.com/rental-manager/list-property-for-rent · Listing page, 'Listing Your Rental Property Is Fast and Easy' steps, checked 28 October 2026

**Contract and cancelling** · Yes — There is nothing to commit to or cancel on the landlord side: the tools and payments are free and the vendor advertises faster payouts with no subscription needed.

> No Subscriptions Necessary
> — https://www.apartments.com/rental-manager · Home page, 'Get Paid Faster' Express Pay bullet list, checked 28 October 2026

**Support** · Yes — Two routes are published: a phone line and email for listings, applications and leases, and a separate email team for rent payments; no opening hours are given.

> Email: support@apartments.com Call: (844) 293-8899
> — https://propertyhelp.apartments.com/article/438-contact-apartments-com · Help Center article 'Get in touch with Apartments.com', listings and leases support block, checked 28 October 2026

**Getting your data out** · Yes — Expenses come out as a spreadsheet file and a PDF with receipt images, leases can be downloaded, and a rent roll report exists; no single export of tenants and ledgers is documented.

> After you click on "Download Expenses", a .csv file and PDF report of expenses for your selected properties will be generated.
> — https://propertyhelp.apartments.com/article/678-how-do-i-track-my-rental-expenses-on-apartments-com · Help Center article 'How do I track my rental expenses on Apartments.com?', 'How do I download my expenses?' section, checked 28 October 2026

**United States** · Yes — It is sold for United States rentals and needs a US bank account: an offshore or international account is refused, so rent cannot be collected to one.

> Apartments.com solely operates and handles transactions that occur in the United States.
> — https://propertyhelp.apartments.com/article/791-can-i-add-a-foreign-bank-account-draft · Help Center article 'Can I add a Foreign Bank Account?', first paragraph, checked 28 October 2026

**Property types** · Yes — The vendor names houses, townhomes, condos and units in small apartment buildings, and points owners of buildings with five or more units to its advertising team.

> Whether it's a house, a townhome, a condo, or a unit in a small apartment building, listing your apartment or rental property on Apartments.com provides exposure to millions of renters.
> — https://www.apartments.com/rental-manager/list-property-for-rent · Listing page, 'Find Renters Fast' section, checked 28 October 2026

**Still sold** · Yes — live: the product is open to new landlords today, with recent feature pages and help articles updated in 2026 and a current CoStar Group copyright on the site.

> With Apartments.com's Rental Tools, you can screen applicants, create leases, and collect rent, all in one place from your Apartments.com account .
> — https://propertyhelp.apartments.com/article/196-online-rental-tools · Help Center article 'Introducing Apartments.com Rental Tools', opening line, checked 28 October 2026

## Apartments.com Rental Manager alternatives

- [TurboTenant](https://landlordbench.com/turbotenant) · Free plan, then $12.42 a month billed annually: US landlord software for posting rentals, screening, leases and online rent, free with renter-paid fees.
- [Rentec Direct](https://landlordbench.com/rentec-direct) · From $25 a month: Property management software for landlords and small managers, priced per unit with free rent payments by bank transfer.
- [TenantCloud](https://landlordbench.com/tenantcloud) · From $25 a month: All-in-one rental management: listings, screening, leases, rent collection, maintenance and accounting.
- [Avail](https://landlordbench.com/avail) · From $9 a seat a month: Free all-in-one software for do-it-yourself landlords: listings, screening, leases, rent and repairs.
- [Hemlane](https://landlordbench.com/hemlane) · Free plan, then $36.50 a month: Rental management software with optional 24/7 repair coordination and leasing help, priced per unit.
- [Innago](https://landlordbench.com/innago) · Free plan: Free rental management software for small landlords, paid for by tenant payment and screening fees.
- [Stessa](https://landlordbench.com/stessa) · Free plan, then $15 a month: Free rental bookkeeping, banking, leasing and rent collection for US residential landlords.
- [Baselane](https://landlordbench.com/baselane) · Free plan, then $20 a month billed annually: Landlord banking, rent collection and bookkeeping for rental property owners in one account.
- [DoorLoop](https://landlordbench.com/doorloop) · From $239 a month: AI agents answer tenants, run repairs and renewals inside the same system holding your leases and books.

All 9 publish a price.

[All 9 alternatives](https://landlordbench.com/apartments-com-rental-manager/alternatives/)

## Sources and changes

Last changed 28 October 2026

**Sources** (24)

- https://propertyhelp.apartments.com/article/276-how-does-my-renter-get-set-up-to-pay, read 28 October 2026
- https://propertyhelp.apartments.com/article/755-are-there-any-fees-with-collecting-or-paying-rent-on-apartments, read 28 October 2026
- https://propertyhelp.apartments.com/article/678-how-do-i-track-my-rental-expenses-on-apartments-com, read 28 October 2026
- https://www.apartments.com/rental-manager/list-property-for-rent, read 28 October 2026
- https://www.apartments.com/rental-manager/online-rent-collection, read 28 October 2026
- https://propertyhelp.apartments.com/article/196-online-rental-tools, read 28 October 2026
- https://www.apartments.com/rental-manager, read 28 October 2026
- https://propertyhelp.apartments.com/article/13-applicant-cost, read 28 October 2026
- https://propertyhelp.apartments.com/article/143-will-the-lease-comply-with-my-state-and-local-laws, read 28 October 2026
- https://propertyhelp.apartments.com/article/164-what-payment-emails-do-you-send-my-renter, read 28 October 2026
- https://propertyhelp.apartments.com/article/193-will-apartments-com-report-the-payments-i-receive-to-the-irs-do-i-get-a-1099-k, read 28 October 2026
- https://propertyhelp.apartments.com/article/278-how-long-do-rent-payments-take-to-process, read 28 October 2026
- https://propertyhelp.apartments.com/article/281-how-do-i-set-up-automatic-late-fees, read 28 October 2026
- https://propertyhelp.apartments.com/article/294-can-i-block-my-renters-from-sending-partial-payments, read 28 October 2026
- https://propertyhelp.apartments.com/article/438-contact-apartments-com, read 28 October 2026
- https://propertyhelp.apartments.com/article/571-what-do-applications-and-screening-reports-look-like-on-apartments-com, read 28 October 2026
- https://propertyhelp.apartments.com/article/679-how-do-i-manage-maintenance-requests-on-apartments-com, read 28 October 2026
- https://propertyhelp.apartments.com/article/756-can-i-set-up-multiple-users-on-one-payment-account, read 28 October 2026
- https://propertyhelp.apartments.com/article/791-can-i-add-a-foreign-bank-account-draft, read 28 October 2026
- https://propertyhelp.apartments.com/article/822-can-i-send-a-refund-or-return-the-security-deposit-back-to-my-renter-on-apartments-com, read 28 October 2026
- https://www.apartments.com/rental-manager/expense-tracking, read 28 October 2026
- https://www.apartments.com/rental-manager/messages, read 28 October 2026
- https://www.apartments.com/rental-manager/online-leases, read 28 October 2026
- https://www.apartments.com/rental-manager/renters-insurance, read 28 October 2026

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