# Latchel — Maintenance intake, troubleshooting and dispatch run by AI on top of the software a property manager already uses. > Source: Landlord Bench — https://landlordbench.com/latchel (structured, researched, re-verified) Latchel is an AI front office for property managers that takes maintenance requests by call, text or portal, troubleshoots them with the resident and dispatches the manager's own vendors. It also answers the office phone around the clock. **Best for:** Property managers of 200 to 5,000 rental units with no on-site maintenance staff | Fact | Value | | --- | --- | | Website | https://latchel.com/ | | Category | Maintenance, Multifamily, Small property managers | | Open source | No | | Price | Price on request | | Price checked | 28 October 2026 | Screenshot of Latchel: https://landlordbench.com/img/1920/screenshots/latchel.webp, captured 28 October 2026 **What we checked** - Pages last read: 28 October 2026 ## Latchel price and terms **Terms** - Sign up without sales: Some plans Read on https://latchel.com/property-management-maintenance-software/, 28 October 2026. ## What we checked on Latchel ### What it costs for 25 units **Minimum units or minimum fee** · Yes — Latchel names 200 to 5,000 rental units as its range and states plainly that smaller portfolios meet contract minimums. > Under 200Contract minimums apply. Still worth a conversation. > — https://latchel.com/single-family/ · Who it's for section, 'Doors under management' list, first row, checked 28 October 2026 ### Maintenance **Maintenance requests** · Yes — This is the core of the product: a resident reports by call, text or portal, pictures and video are gathered during troubleshooting and everything stays on the work order through to the invoice. > Photos, video and the troubleshooting transcript are attached to every work order, so the reason for a chargeback is documented before anyone has to argue about it. > — https://latchel.com/resident-benefits-package/ · 'Avoid the time-consuming, costly dispute' section, body text, checked 28 October 2026 **Work orders to contractors** · Yes — Latchel dispatches to the contractors you already use in the order you set, collects their invoice and can pay them from it, though the vendor also lets you switch payments off. > Vendors get paid instantly when submitting an invoice and you get to pay for invoices by credit card to rack up points. > — https://latchel.com/invoicing-and-payments/ · Automated Payments section, body text, checked 28 October 2026 ### The books **Income and expenses by property** · Partly — Repair spend is tracked against each job and property and handed over clean, but the vendor is explicit that the books themselves live in the accounting or property management system it feeds. > While actual vendor payment processing may occur through the PMS or accounting platform, Latchel helps create the clean, documented workflow needed for faster and more accurate vendor payment automation. > — https://latchel.com/invoicing-and-payments/ · FAQ: Invoicing and Payments, 'How do property managers automate vendor payments?', checked 28 October 2026 ### Managing for other owners **Owner portal and statements** · Partly — Owners are brought into the loop where it matters, approving or declining a repair estimate from their email, but no owner statement or owner login is described. > Owners approve or decline from their inbox > — https://latchel.com/property-management-maintenance-software/ · Owner preferences section, bullet list, checked 28 October 2026 ### Your tenants **Tenant app** · Yes — Residents reach Latchel by text, portal or voice to report and follow up on repairs, and enrolled residents get a benefits page of their own; paying rent is not part of it. > Via SMS, portal, or voice, AI walks residents through step-by-step fixes and resolves issues before dispatch. > — https://latchel.com/ · AI Maintenance Engine section, '24/7 AI Troubleshooting' card, checked 28 October 2026 **AI features** · Yes — The AI talks residents through fixes at intake, routes the job to the right contractor, chases the appointment and the invoice, and takes voice instructions from staff and vendors. > Latchel's AI guides residents through step-by-step fixes at intake, resolving issues before a truck is dispatched. > — https://latchel.com/ · Answers FAQ, 'How does Latchel's AI maintenance troubleshooting work?', checked 28 October 2026 ### Trying it, starting and getting help **Sign up without a sales call** · Partly — Every button on the site books a 30-minute demo, with no sign-up anywhere, though the vendor's own agreement allows for subscribing without signing an order form. > A 30-minute demo, built around how your team runs maintenance today. No commitment. > — https://latchel.com/property-management-maintenance-software/ · Hero section, line under the Get a Demo button, checked 28 October 2026 **Contract and cancelling** · Partly — The length sits in each signed order form and renews itself, and during a committed term you cannot walk away early; where no period is stated it is one month. > Property Manager has no right to terminate this Agreement or an Order Form for convenience during a committed term, and remains obligated for the fees covering it. > — https://latchel.com/terms-of-use-msa/ · Section 7.a Term and renewal, 'The committed term is a commitment', checked 28 October 2026 **Support** · Yes — Customers reach the support team through chat inside their account, contractors have a text line, and residents use the number their manager gave them; opening hours are not published. > For the fastest response from our support team, please login to your Latchel account and use the Support Chat. > — https://latchel.com/faq/ · Have more questions? section, Property Managers block, checked 28 October 2026 **Getting your data out** · Yes — The agreement gives a clear exit: ask in writing within 60 days of leaving and your data comes back in a format a machine can read, with deletion on the same request. > Data export. On Property Manager's written request made within 60 days after the effective date, Latchel will provide Property Manager Data in a commonly used machine-readable format. > — https://latchel.com/terms-of-use-msa/ · Section 7.e Post-termination obligations, item 5, checked 28 October 2026 **United States** · Yes — Latchel is a Delaware company writing its data terms around United States privacy law, and the systems it connects to are the ones US managers run > For personal information contained in Property Manager Data, Property Manager is the "business" or "controller" and Latchel is the "service provider" or "processor" as those terms are used in applicable United States privacy law, including the California Consumer Privacy Act as amended. > — https://latchel.com/terms-of-use-msa/ · Section 4.a Roles, checked 28 October 2026 **Canada** · No — Canada is never mentioned. > For personal information contained in Property Manager Data, Property Manager is the "business" or "controller" and Latchel is the "service provider" or "processor" as those terms are used in applicable United States privacy law, including the California Consumer Privacy Act as amended. > — https://latchel.com/terms-of-use-msa/ · Section 4.a Roles, checked 28 October 2026 **Property types** · Yes — The vendor names single homes, scattered portfolios, duplexes through fourplexes and mixed portfolios up to about 40 units, and runs a separate offer for apartment communities. > Portfolios of 200 to 5,000 doors, where maintenance runs through people on the road rather than people on site. > — https://latchel.com/single-family/ · Who it's for section, opening line, checked 28 October 2026 **Still sold** · Yes — live and selling: the site books demos daily, names a current release of new features and dates its agreement to August 2026. > New In the current release > — https://latchel.com/property-management-maintenance-software/ · Owner preferences section, new features block heading, checked 28 October 2026 ## Latchel alternatives - [Rentec Direct](https://landlordbench.com/rentec-direct) · From $25 a month: Property management software for landlords and small managers, priced per unit with free rent payments by bank transfer. - [TenantCloud](https://landlordbench.com/tenantcloud) · From $25 a month: All-in-one rental management: listings, screening, leases, rent collection, maintenance and accounting. - [DoorLoop](https://landlordbench.com/doorloop) · From $239 a month: AI agents answer tenants, run repairs and renewals inside the same system holding your leases and books. - [ManageCasa](https://landlordbench.com/managecasa) · From $51.14 a month: All-in-one platform for HOAs, rental portfolios and marinas, priced in unit tiers. - [Yardi Breeze](https://landlordbench.com/yardi-breeze) · From $100 a month: Cloud property management software from Yardi for small and mid-sized residential and commercial portfolios. - [Hemlane](https://landlordbench.com/hemlane) · Free plan, then $36.50 a month: Rental management software with optional 24/7 repair coordination and leasing help, priced per unit. - [Apartments.com Rental Manager](https://landlordbench.com/apartments-com-rental-manager) · Free plan: Free landlord tools bundled with an Apartments.com listing; applicants and card-paying renters carry the costs. - [AppFolio Property Manager](https://landlordbench.com/appfolio) · Price on request: Residential portfolio software sold from 50 units up, with AI co-workers that answer renters and code bills. - [PropertyBoss](https://landlordbench.com/propertyboss) · Price on request: Windows-hosted property management suite for student, multifamily and single-family managers, sold by live demo. 7 of the 9 publish a price. [All 9 alternatives](https://landlordbench.com/latchel/alternatives/) ## Sources and changes Last changed 28 October 2026 **Sources on latchel.com** (7) - https://latchel.com/property-management-maintenance-software/, read 28 October 2026 - https://latchel.com/terms-of-use-msa/, read 28 October 2026 - https://latchel.com/, read 28 October 2026 - https://latchel.com/invoicing-and-payments/, read 28 October 2026 - https://latchel.com/single-family/, read 28 October 2026 - https://latchel.com/faq/, read 28 October 2026 - https://latchel.com/resident-benefits-package/, read 28 October 2026 ## Is this yours? Claim Latchel: https://landlordbench.com/claim/latchel Report an error if a fact is wrong: hello@landlordbench.com, subject "Report an error: Latchel (latchel)".