Hostaway price and terms
Terms
- Sign up without sales
- NoNo
Pricing page, captured
hostaway.com/pricing, checked
What we checked on Hostaway
Minimum units or minimum fee
Hosts with nought or one listing are sent to a waitlist rather than a plan, so a small portfolio is a stated floor, while no monthly minimum fee is published anywhere.
While we're not currently available in your market or for your portfolio size, we're rapidly expanding to serve property managers like you.
Listing your vacancy
It publishes one listing out to the big holiday booking channels from a single dashboard, with calendar sync meant to stop double bookings across them.
List once, sync everywhere—Airbnb, Vrbo, Booking.com, Google, and more—with a channel manager partner you can trust.
hostaway.com/featuresChecked
Tenant screening
Hostaway sells no screening report itself; a marketplace partner offers guest screening, which you buy and set up on the partner's own site with an API key.
Safely is the premier provider of short-term rental protection, offering rigorous guest screening and comprehensive insurance coverage to property…
hostaway.com/marketplaceChecked
Leases signed online
There is in-house signing, but the vendor describes it only for short-term rental contracts, and nothing on the site offers a lease built from a template.
Our in-house solution for signing short-term rental contracts is easy to use and can prevent damages and chargebacks for vacation rental management…
Rent collected online
Guest payments are taken and automated inside the dashboard, but through outside payment partners, and the vendor never says how fast money reaches your bank.
Hostaway's Property Management Software ensures property managers and owners get paid on time every time. Our payment partners are PCI compliant and…
Autopay and reminders
Scheduled charges run automatically against the booking, and automated messages can remind guests, but these are stay charges rather than a tenant-controlled autopay.
Automate guest payments and ensure they get charged what they should be, when they should be. Automatically put security deposits on hold and release…
Security deposits
Damage deposits are placed on hold automatically with the booking and released without you touching them, which the operations page states as default behaviour.
Charge the right amount on time, every time, by default, including damage deposits
Maintenance requests
Cleaning and maintenance tasks are created from reservations or by hand and tracked to completion, but the vendor does not describe a guest sending a request with photos.
Automatically create tasks based on the reservations. Our automated tasks change if the reservation changes. Manual tasks are easy to create and…
Work orders to contractors
Vendor payments and maintenance costs are pulled into owner statements as expenses, yet the vendor never describes issuing a work order to a contractor and paying them from it.
Management fees, maintenance, vendor payments, and utilities, pulled in automatically by date and listing or date and owner match.
Income and expenses by property
Income, expenses and payouts are tracked per property and owner with filtered financial reports and statements you can export for an accountant.
Detailed financial reports with filters by property, owner, and channel
Bank accounts from the vendor
Hostaway takes payments through outside, PCI-compliant payment partners such as Stripe and Braintree; it does not state that it opens any bank account for you.
On the page: PAYMENT PROCESSING section
QuickBooks
Reservations become invoices and expenses become bills in QuickBooks Online automatically, with listings mapped to classes and expenses to accounts.
With this integration, reservations become invoices and expenses become bills in QuickBooks Online automatically, mapped to the right accounts and…
Receipts
Receipts can be attached to an owner statement so a line item traces back to its source, but no page describes photographing a receipt and filing it against a property.
Receipts and supporting documents attached to the statement so an owner can trace a line item to its source.
Owner portal and statements
Each owner becomes a restricted user who sees only their own properties, with scheduled statements that publish and email themselves and a mobile view of payouts.
The Hostaway owner portal is owner-scoped access to the same dashboard your team already uses. There's no second system to maintain.
Management fees
Statements calculate your commission and a percentage deduction after expenses and show both payouts, but the vendor says payouts follow your own accounting setup rather than paying owners for you.
Owner statements show what a property earned and what was deducted. Payouts follow the manager's own accounting setup.
Team users
Staff, cleaners, accountants and owners each get their own login with permission levels you control, though no per-user price is published because all pricing is quoted.
Yes, you can set different permission levels for different members. Whether it's the owner, a cleaning staff member, the property manager or an…
Tenant app
Guests get a guest portal plus two-way messaging over channel inboxes, email, SMS and WhatsApp; the vendor does not describe them raising maintenance requests there.
Unified Inbox, AI Replies, Automated Messages, WhatsApp, SMS, Email, Guest Portal, Upsells
hostaway.comChecked
AI features
AI drafts and sends guest replies from a per-listing knowledge base, scores conversation sentiment for escalation, and recommends pricing moves, with an agent you can ask questions of.
Let Hostaway AI Replies respond on your behalf. Save 4-5 hours a day from typing the same responses. Customize AI rules to fit your communication…
Sign up without a sales call
You cannot sign up and pay online: the pricing page collects your listing count then your name, email and phone for a quote, and the site's calls to action are a demo or a quote.
Step 2 of 3 Get a free quote
hostaway.com/pricingChecked
Support
Phone support runs around the clock with separate numbers per country, alongside an email address and a help centre, and sales has its own lines.
Need help with your account or have a technical question? Our support team is available 24/7.
hostaway.com/contact-usChecked
Getting your data out
Owner statements and reports can be exported and an open API is offered for building on, but no page read describes a full export of your data if you leave.
Statements can be exported to share with owners.
United States
Sold in the United States and Canada with their own support and sales numbers, alongside the UK, Finland, France, Italy, Spain and Australia
United States Support:+1-210-622-8536 Sales:+1-786-829-7337
hostaway.com/contact-usChecked
Canada
Sold in the United States and Canada with their own support and sales numbers, alongside the UK, Finland, France, Italy, Spain and Australia
On the page: 24/7 global support, country phone list
hostaway.com/contact-usChecked
Property types
The vendor names holiday and short-term rentals of two to two hundred plus listings, including multi-unit listings, and never claims single-family, student or affordable housing.
Hostaway is the most powerful AI-powered vacation rental channel manager that helps property managers with 2-200+ listings sync listings and…
Still sold
live and selling: the vendor states more than ten thousand property managers use it daily and is running a customer event in November, with quotes taken today.
More than 10,000 property managers use Hostaway every day to seamlessly manage hundreds of thousands of properties worldwide
Hostaway alternatives
All 9 alternatives6 more alternatives
6 of the 9 publish a price.
- ManageCasaFrom $51.14 a monthAll-in-one platform for HOAs, rental portfolios and marinas, priced in unit tiers.
- Rent ManagerOn quoteAll-in-one property management software with double-entry accounting, leasing, payments and maintenance, sold by quote.
- Yardi BreezeFrom $100 a monthCloud property management software from Yardi for small and mid-sized residential and commercial portfolios.
- RevelaOn quoteProperty management platform with built-in accounting, embedded banking and an AI agent.
Sources and changes
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