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Landlord Bench

Realpage OneSite

Summary

Realpage OneSite is the company's multifamily property management system, joining leasing, resident payments, maintenance and property accounting on one platform with Lumina AI built into the workflows. Realpage steers portfolios under 2,000 units to its Essentials bundle instead.

Price
Price on request
Open source
No
Category
Multifamily
Best for
Multifamily operators running mixed conventional, affordable and student portfolios

What we checked

Pages last read

Realpage OneSite price and terms

Terms

Sign up without sales
NoNo

Where these prices come from

realpage.com/property-management-software, checked

What we checked on Realpage OneSite

YesPartlyNo

Finding a tenantYes

Online applications

Applicants register and apply online around the clock through Realpage Online Leasing, with custom-branded applications and e-signature; what an application costs the applicant is not published anywhere on the site.

Build custom-branded online applications specific to your business needs, leveraging certified templates and documents.

realpage.com/apartment-marketing/online…Checked

Finding a tenantYes

Tenant screening

Realpage Screening sells credit, criminal, eviction and rental-payment-history reports and names Experian, Equifax and TransUnion as the credit sources; the price and who pays it are not published.

We use the industry's largest rental payment history database, in-depth criminal background information and extensive credit checks - including…

realpage.com/apartment-marketing/reside…Checked

Finding a tenantYes

Income verification

Income verification is built into the screening workflow using bank connections, payroll access and document checks, with results often returned in seconds; no price is published and the payer is not named.

It also incorporates income and identity verification using methods such as bank connections, payroll access, and document validation.

realpage.com/apartment-marketing/reside…Checked

Leases and rentYes

Leases signed online

Lease documents are created and sent for electronic signature inside Realpage Online Leasing, which says a lease goes from invite to signed in minutes; renewals can be accepted the same way.

eSignature Go from invite to a signed lease in a matter of minutes.

realpage.com/apartment-marketing/online…Checked

Leases and rentYes

Rent collected online

Residents pay rent, fees and deposits online or in the LOFT app by bank transfer, credit or debit card, and payments post straight to the ledger; how fast funds settle in your bank is not published.

Our digital payment software offers a wide range of options that make paying rent, application fees, and deposits fast, simple and secure.

realpage.com/online-paymentsChecked

Leases and rentYes

Autopay and reminders

Realpage says its payment apps offer auto-pay and scheduled transactions together with reminder notifications, so residents can automate rent and be prompted before it falls due; timing of the reminders is not stated.

They reduce late payments by offering auto-pay, scheduled transactions, reminder notifications, and easier mobile access.

realpage.com/online-paymentsChecked

Leases and rentYes

Rent paid in cash

Residents can pay cash at nearby retail locations instead of bringing money orders to the office, and those payments post automatically to the ledger; Realpage publishes no fee for the service.

Replace in-office, paper money order payments with cash payments made at nearby retail facilities and automatically see payments posted in the ledger.

realpage.com/online-paymentsChecked

Leases and rentPartly

Rent reported to credit bureaus

On-time rent can be reported to Equifax, Experian and TransUnion through LOFT Rent Reporting, but it is an optional resident subscription the resident pays for at $4.99 a month, available only at participating communities.

Choose ongoing Rent Reporting for $4.99 per month, Historical Rent Reporting for eligible past payments, or combine both

realpage.com/resident-resource-center/r…Checked

MaintenanceYes

Maintenance requests

Residents raise maintenance requests in the LOFT app and teams track work orders to completion on a mobile app with offline sync; whether a resident can attach photos is not documented.

Comprehensive mobile facilities management software enables technicians to perform inspections, create service requests, and track work orders from…

realpage.com/property-management-softwa…Checked

MaintenanceYes

Work orders to contractors

Work can be matched and sent to outside vendors, and Realpage's spend tools carry the same job from purchase order through invoice matching to payment, so contractors are paid from the system.

Vendor Payments are included, allowing you to manage the entire procurement lifecycle - from purchase orders to invoice processing and payment -…

realpage.com/property-management-softwa…Checked

MaintenanceYes

Move-in and move-out inspections

Maintenance staff run the whole inspection on the mobile app, documenting unit condition and damage, and Realpage says residents can sign off on the inspection, which covers move-in and move-out.

maintenance staff can manage the entire inspection process - from start to finish - on the app, and they can easily evaluate the condition of a unit,…

realpage.com/essentialsChecked

The booksYes

Income and expenses by property

Realpage pairs property-level and corporate accounting with site-level drill-down, customisable financial reports and automated month-end close, so income and expenses are kept per property with shareable reporting.

A 360-degree back-office accounting solution driving unparalleled efficiency and scalability, streamlining everyday workflows and offering full…

realpage.com/property-management-softwa…Checked

Managing for other ownersYes

Team users

Staff work under their own roles: Realpage gives role-based dashboards and task ownership across onsite, regional and portfolio teams under a single login, though what a user costs is not published.

Personalized dashboards keep your most critical tasks front and center, tailored to your specific role and priorities.

realpage.com/property-management-softwa…Checked

Your tenantsYes

Tenant app

Residents get the LOFT portal and app, with one login covering rent payments, maintenance requests, messages and community updates across leasing, moving and living.

LOFT Living brings everything residents need like rent payments, maintenance requests, and real-time updates into one seamless experience.

realpage.com/resident-portalChecked

Your tenantsYes

Renters insurance

Realpage sells eRenterPlan resident insurance built into OneSite and the LOFT portal, tracks policy status in real time, flags residents without cover and says proof of coverage arrives automatically.

With Realpage's integrated insurance solutions, proof of coverage is handled automatically. This eliminates the need for site teams to manually…

realpage.com/renters-insuranceChecked

Your tenantsYes

AI features

Lumina AI answers staff questions in app, recommends vendors, automates rent collection and reminders, and a separate AI Facilities Agent creates work orders from chat, voice or text and assigns them.

Leverage AI assistance to simplify tasks - just ask, “How do I create a purchase order?” Use AI to recommend vendors, automate rent collections, and…

realpage.com/property-management-softwa…Checked

Trying it, starting and getting helpNo

Sign up without a sales call

There is no sign-up or checkout anywhere: every OneSite call to action books a demo or contacts sales, onboarding runs through a Realpage team, and pricing comes from an account rep.

Realpage Essentials gives you a tailored, holistic plan and a team of experts who can provide the knowledge and experience you need for a successful…

realpage.com/essentialsChecked

Trying it, starting and getting helpYes

Support

Support runs through a customer portal with 24/7 live chat, case management and a knowledge base, plus phone lines staffed Monday to Friday 7:30am-7:00pm Central and weekend hours for some products.

Our support specialists can be reached Monday through Friday, 7:30 a.m. to 7:00 p.m. (Central Time).

realpage.com/support/property-managementChecked

Trying it, starting and getting helpYes

Property types

Realpage says OneSite is built for conventional multifamily, student, affordable, tax credit, military and senior living properties, and gives one operating foundation across those asset types.

It supports operators managing conventional multifamily, student, affordable housing, tax credit, military, and senior living properties.

realpage.com/property-management-softwa…Checked

Realpage OneSite alternatives

All 8 alternatives

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