Latchel price and terms
Terms
- Sign up without sales
- PartlySome plans
Where these prices come from
latchel.com/property-management-maintenance-software, checked
What we checked on Latchel
Minimum units or minimum fee
Latchel names 200 to 5,000 rental units as its range and states plainly that smaller portfolios meet contract minimums.
Under 200Contract minimums apply. Still worth a conversation.
latchel.com/single-familyChecked
Maintenance requests
This is the core of the product: a resident reports by call, text or portal, pictures and video are gathered during troubleshooting and everything stays on the work order through to the invoice.
Photos, video and the troubleshooting transcript are attached to every work order, so the reason for a chargeback is documented before anyone has to…
Work orders to contractors
Latchel dispatches to the contractors you already use in the order you set, collects their invoice and can pay them from it, though the vendor also lets you switch payments off.
Vendors get paid instantly when submitting an invoice and you get to pay for invoices by credit card to rack up points.
Income and expenses by property
Repair spend is tracked against each job and property and handed over clean, but the vendor is explicit that the books themselves live in the accounting or property management system it feeds.
While actual vendor payment processing may occur through the PMS or accounting platform, Latchel helps create the clean, documented workflow needed…
Owner portal and statements
Owners are brought into the loop where it matters, approving or declining a repair estimate from their email, but no owner statement or owner login is described.
Owners approve or decline from their inbox
Tenant app
Residents reach Latchel by text, portal or voice to report and follow up on repairs, and enrolled residents get a benefits page of their own; paying rent is not part of it.
Via SMS, portal, or voice, AI walks residents through step-by-step fixes and resolves issues before dispatch.
latchel.comChecked
AI features
The AI talks residents through fixes at intake, routes the job to the right contractor, chases the appointment and the invoice, and takes voice instructions from staff and vendors.
Latchel's AI guides residents through step-by-step fixes at intake, resolving issues before a truck is dispatched.
latchel.comChecked
Sign up without a sales call
Every button on the site books a 30-minute demo, with no sign-up anywhere, though the vendor's own agreement allows for subscribing without signing an order form.
A 30-minute demo, built around how your team runs maintenance today. No commitment.
Contract and cancelling
The length sits in each signed order form and renews itself, and during a committed term you cannot walk away early; where no period is stated it is one month.
Property Manager has no right to terminate this Agreement or an Order Form for convenience during a committed term, and remains obligated for the…
latchel.com/terms-of-use-msaChecked
Support
Customers reach the support team through chat inside their account, contractors have a text line, and residents use the number their manager gave them; opening hours are not published.
For the fastest response from our support team, please login to your Latchel account and use the Support Chat.
latchel.com/faqChecked
Getting your data out
The agreement gives a clear exit: ask in writing within 60 days of leaving and your data comes back in a format a machine can read, with deletion on the same request.
Data export. On Property Manager's written request made within 60 days after the effective date, Latchel will provide Property Manager Data in a…
latchel.com/terms-of-use-msaChecked
United States
Latchel is a Delaware company writing its data terms around United States privacy law, and the systems it connects to are the ones US managers run
For personal information contained in Property Manager Data, Property Manager is the "business" or "controller" and Latchel is the "service provider"…
latchel.com/terms-of-use-msaChecked
Canada
Canada is never mentioned.
On the page: Section 4.a Roles
latchel.com/terms-of-use-msaChecked
Property types
The vendor names single homes, scattered portfolios, duplexes through fourplexes and mixed portfolios up to about 40 units, and runs a separate offer for apartment communities.
Portfolios of 200 to 5,000 doors, where maintenance runs through people on the road rather than people on site.
latchel.com/single-familyChecked
Still sold
live and selling: the site books demos daily, names a current release of new features and dates its agreement to August 2026.
New In the current release
Latchel alternatives
All 9 alternatives6 more alternatives
7 of the 9 publish a price.
- ManageCasaFrom $51.14 a monthAll-in-one platform for HOAs, rental portfolios and marinas, priced in unit tiers.
- Yardi BreezeFrom $100 a monthCloud property management software from Yardi for small and mid-sized residential and commercial portfolios.
- HemlaneFree, then $36.50 a monthRental management software with optional 24/7 repair coordination and leasing help, priced per unit.
- Apartments.com Rental ManagerFreeFree landlord tools bundled with an Apartments.com listing; applicants and card-paying renters carry the costs.
Sources and changes
Last changed
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