Apartments.com Rental Manager price and terms
Terms
- Free plan
- YesYes
The terms in full
The landlord pays nothing for listings, applications, screening, leases, rent collection, maintenance and expense tracking, with no unit cap. Costs fall on others: an applicant pays $29.00 plus tax to apply, and a renter paying rent by card or Google Pay pays 2.75% (a bank transfer from a checking account is free). The optional Premium advertising package is paid and its price is not published.
- Sign up without sales
- YesYes
Where these prices come from
What we checked on Apartments.com Rental Manager
What the price is based on
There is no landlord subscription at all: the tools and rent collection are free whatever the number of units, and the money comes from applicants and card-paying renters instead.
There are no fees for collecting rent for property managers and owners. Additionally, it is entirely free to use Rental Tools and our associated…
Rent payment fees
A renter paying from a checking account by bank transfer pays nothing, and the landlord pays nothing either; paying by card or Google Pay costs the renter 2.75% of the rent.
Renters can pay for free with their checking account (ACH transfer) when paying rent. Alternatively, renters can pay with a credit card, debit card,…
Minimum units or minimum fee
No unit minimum and no monthly minimum charge is stated anywhere: the vendor says the tools are free and addresses owners of a single rental home as well as larger portfolios.
Whether you manage one rental home or several, our streamlined, simplified process makes managing your rental property that much easier.
Unit caps
The free management tools are not capped, but the advertising packages the landlord tools sit on are sold for properties of one to four units; a property of five or more has to be set up by the sales team instead.
Packages available for properties with 1 to 4 units: ... Does your property have 5 units or more? Contact the Apartments.com team at (877) 531-3821…
Promotion and regular price
none: the landlord price is a standing free offer rather than an introductory rate, and no annual figure is shown per month because nothing is billed to the landlord.
On the page: Help Center article 'Are there any fees with collecting or paying rent on Apartments.com?', first paragraph
Setup or onboarding fee
No setup, implementation or import charge appears: the vendor states sign-up for rent collection costs the landlord nothing and calls out the absence of hidden fees.
Sign up for rent payment collection at no cost to you.
Listing your vacancy
A published listing is pushed across the vendor's own network of six rental sites and also onto Homes.com, but the vendor names no third-party portals outside the CoStar family.
When you publish a listing on Apartments.com, your rental now also appears on our partner site Homes.com in addition to our existing network.
Online applications
Renters apply straight from the listing through an Apply button, and the applicant rather than the landlord pays for the application and its reports.
Applicants pay $29.00 + tax for their application and screening reports, and they'll be able to share their application and screening reports for 30…
Tenant screening
Each application carries TransUnion credit, criminal and eviction reports plus a ResidentScore, free to the landlord because the applicant pays for them.
Each application includes a TransUnion ™ credit, criminal, and eviction reports.
Income verification
The application returns an income-to-rent ratio and employment status at no cost to the landlord, and extra documents can be requested; the vendor does not describe a payroll or bank-data check behind it.
You'll quickly get all the information you need to choose the right renter, including income-to-rent ratio, employment status, household info, and…
Leases signed online
The lease wizard builds a customised agreement for the address and the tenant is then invited to sign it electronically, at no charge to the landlord.
After generating your lease agreement, invite your tenant to sign online!
State-specific leases
Templates are offered for all fifty states and the vendor says law firms were involved in building them, while warning it is not a law firm and advising a lawyer review.
We worked extensively with law firms nationwide to help you build a fully customized, legal lease.
Rent collected online
Rent paid from a checking account by bank transfer reaches the landlord in about three to five business days and card payments in two to three, with Express Pay promising faster payouts.
If your renter pays with their checking account, Apartments.com processes these payments in about 3-5 business days.
Autopay and reminders
Renters set up automatic monthly rent on a day they choose, and the platform emails them a reminder five days before rent is due as well as on the due date.
Set up auto-pay for their monthly rent (or their portion of the rent, if they have roommates) Pick the day of the month they'd like to send their…
Late fees
A flat late fee is billed automatically after the grace period the landlord picks, with reminder emails; only a daily accruing fee is missing and must be added by hand as a bill.
Once the grace period you selected from the Add a Fee dropdown is over, a late fee bill will be applied automatically.
Partial payments
Partial payments cannot be switched off, which the vendor acknowledges as a problem during eviction; its own workaround is to stop collecting through the platform entirely.
Apartments.com doesn't currently offer the ability to prevent or turn off partial payments.
Security deposits
Deposits can be collected and tracked alongside rent, but there is no way to send money back, so returning a deposit at move-out has to be arranged outside the platform.
Currently, we don't offer a way to send money back to renters on Apartments.com, so you would need to arrange a refund directly with them.
Rent paid in cash
The accepted payment methods are listed in full and cash at a retail counter is not among them: a renter needs a US checking account, a card or Google Pay.
Your renter will need to use a US-based checking account, credit card, debit card, or Google Pay to send payments through Apartments.com.
Rent receipts
Every payment triggers an automatic email to the renter with the payment details, on top of the running ledger the renter sees in their own account.
As soon as we begin processing your renter's payment, we'll send them an email with the payment details.
Maintenance requests
Residents raise requests that notify the landlord by email, both sides message on the open request with photos or video attached, and either can close it when it is done.
Once the issue has been resolved, you or your resident can close the request, and this will send one last notification email letting everyone know…
Income and expenses by property
Income and expenses are tracked per property and per tax category, and the whole set can be downloaded as a spreadsheet file and a PDF report to hand to an accountant.
Our rental property expense tracking platform helps you summarize all your rental expenses by property and tax category and then easily export them…
Schedule E report
Expense categories follow the IRS Schedule E form, so the downloaded report lines up with the schedule a landlord files for rental income.
You can track and categorize expenses based on the IRS' Schedule E (Form 1040) .
Bank accounts from the vendor
The platform only pays rent into a bank account the landlord already has and must add and verify itself; it does not open or hold accounts on the landlord's behalf.
Before your renter can send their first payment, you need to add your bank account and invite your renter to pay.
1099s
As the payment facilitator the platform files Form 1099-K for landlords who pass the federal or state thresholds; it does not prepare contractor 1099s for work you pay for.
If your property income is over the listed reporting threshold, Apartments.com is required to file a Form 1099-K with the IRS.
Receipts
A receipt photo can be uploaded straight from a phone against a property, and one receipt can be split into line items across properties or categories.
Tip: You can upload a photo of a receipt directly from your device. Just make sure the file is less than 30MB and in JPEG, PNG, or PDF format.
Team users
Staff cannot be given their own logins: the vendor says extra users on a payment account are a request it has heard and cannot yet offer, so there is no per-seat cost either.
Currently it isn't possible to add other users to your account–sorry about that!
Tenant app
Renters get their own Apartments.com account with a ledger to pay from, maintenance requests they can open and reply to, and one-to-one messaging with the landlord.
After their payment account has been added, your renter will see a Make Payment button on their ledger.
Renters insurance
Landlords can require renters insurance and tenants buy a policy through partner Assurant, with the platform chasing proof and warning when cover lapses.
If your renter purchases an Assurant policy through Apartments.com, we will send reminders if a coverage gap occurs and proof of insurance is…
AI features
The AI sits in the leasing inbox only: the vendor offers auto-reply messaging and response help for renter enquiries, not listing writing or request triage.
With auto-reply messaging and AI-powered response assistance , you can manage your leasing communications with confidence.
Free plan or trial
Everything the landlord touches is free, including rent collection; what is left to tenants is the application fee and the 2.75% charge if they pay rent by card.
Tenants can choose to pay with their checking accounts for free, or with their debit card, credit card, Apple Pay, or Google Pay for a 2.75% fee.
Sign up without a sales call
A landlord signs up with an email and publishes in four steps with no demo call, although a property of five or more units has to go through the sales team.
Sign up using your email Give us your listing's basic details Upload some photos Get published!
Contract and cancelling
There is nothing to commit to or cancel on the landlord side: the tools and payments are free and the vendor advertises faster payouts with no subscription needed.
No Subscriptions Necessary
Support
Two routes are published: a phone line and email for listings, applications and leases, and a separate email team for rent payments; no opening hours are given.
Email: support@apartments.com Call: (844) 293-8899
Getting your data out
Expenses come out as a spreadsheet file and a PDF with receipt images, leases can be downloaded, and a rent roll report exists; no single export of tenants and ledgers is documented.
After you click on "Download Expenses", a .csv file and PDF report of expenses for your selected properties will be generated.
United States
It is sold for United States rentals and needs a US bank account: an offshore or international account is refused, so rent cannot be collected to one.
Apartments.com solely operates and handles transactions that occur in the United States.
Property types
The vendor names houses, townhomes, condos and units in small apartment buildings, and points owners of buildings with five or more units to its advertising team.
Whether it's a house, a townhome, a condo, or a unit in a small apartment building, listing your apartment or rental property on Apartments.com…
Still sold
live: the product is open to new landlords today, with recent feature pages and help articles updated in 2026 and a current CoStar Group copyright on the site.
With Apartments.com's Rental Tools, you can screen applicants, create leases, and collect rent, all in one place from your Apartments.com account .
Apartments.com Rental Manager alternatives
All 9 alternatives6 more alternatives
All 9 publish a price.
- AvailFrom $9 a seat a monthFree all-in-one software for do-it-yourself landlords: listings, screening, leases, rent and repairs.
- HemlaneFree, then $36.50 a monthRental management software with optional 24/7 repair coordination and leasing help, priced per unit.
- InnagoFreeFree rental management software for small landlords, paid for by tenant payment and screening fees.
- StessaFree, then $15 a monthFree rental bookkeeping, banking, leasing and rent collection for US residential landlords.
Sources and changes
Last changed
Sources24
- propertyhelp.apartments.com/article/276-how-does-my-renter-get-set-up-to-pay
- propertyhelp.apartments.com/article/755-are-there-any-fees-with-collecting-or-paying-rent-on-apartments
- propertyhelp.apartments.com/article/678-how-do-i-track-my-rental-expenses-on-apartments-com
- apartments.com/rental-manager/list-property-for-rent
- apartments.com/rental-manager/online-rent-collection
- propertyhelp.apartments.com/article/196-online-rental-tools
- apartments.com/rental-manager
- propertyhelp.apartments.com/article/13-applicant-cost
- propertyhelp.apartments.com/article/143-will-the-lease-comply-with-my-state-and-local-laws
- propertyhelp.apartments.com/article/164-what-payment-emails-do-you-send-my-renter
- propertyhelp.apartments.com/article/193-will-apartments-com-report-the-payments-i-receive-to-the-irs-do-i-get-a-1099-k
- propertyhelp.apartments.com/article/278-how-long-do-rent-payments-take-to-process
- propertyhelp.apartments.com/article/281-how-do-i-set-up-automatic-late-fees
- propertyhelp.apartments.com/article/294-can-i-block-my-renters-from-sending-partial-payments
- propertyhelp.apartments.com/article/438-contact-apartments-com
- propertyhelp.apartments.com/article/571-what-do-applications-and-screening-reports-look-like-on-apartments-com
- propertyhelp.apartments.com/article/679-how-do-i-manage-maintenance-requests-on-apartments-com
- propertyhelp.apartments.com/article/756-can-i-set-up-multiple-users-on-one-payment-account
- propertyhelp.apartments.com/article/791-can-i-add-a-foreign-bank-account-draft
- propertyhelp.apartments.com/article/822-can-i-send-a-refund-or-return-the-security-deposit-back-to-my-renter-on-apartments-com
- apartments.com/rental-manager/expense-tracking
- apartments.com/rental-manager/messages
- apartments.com/rental-manager/online-leases
- apartments.com/rental-manager/renters-insurance
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